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Return to shopReturn & Repair Policy
Transparent Store Warranty, Service & Repair Guidelines for Certified Smartphones
Important Notice: No Cash Returns or Refunds
At The Phone Store, all sales are final. Because every device undergoes our comprehensive 32-point diagnostic testing, grading, and sanitization prior to sale, we do not accept returns or provide cash refunds for change of mind, personal preference, or accidental ordering.
Our Quality Guarantee: We Fix & Service Every Certified Device
We stand 100% behind the mechanical and technical integrity of every phone we sell. If your device encounters any genuine technical glitch or hardware defect covered under our Store Warranty, our certified technician bench will fix and service your device at zero labor and parts cost.
1. How to Avail Warranty Repair Service
Customers have two options to submit their smartphone for technical inspection and repair:
Option A • Recommended
In-Person Store Visit (Bangalore)
Visit our experience center and technical lab directly. Our resident hardware engineers will conduct on-the-spot diagnostics and prioritize rapid repair.
- Turnaround: Fast-track repair (often same-day or 24–48 hours).
- Transit Cost: 100% Free walk-in service.
- Address: Someshwarapuram, Cambridge Road, Bangalore 560008.
Option B • Pan-India
Mail-in / Courier Service
If you are outside Bangalore, you can ship your device to our service center via your preferred trackable courier network (Blue Dart, Delhivery, DTDC, etc.).
- Shipping Expense: The customer is responsible for all shipping and courier costs (both sending to our store and the return dispatch).
- Packaging: Must be securely packed in a shockproof box with adequate protective wrap.
2. Hardware Issues Covered by Store Warranty
Our comprehensive store warranty covers genuine internal hardware malfunctions that arise during normal, recommended usage:
- Logic Board & Processor: Unprovoked freezing, boot-looping, or power-on logic defects.
- Display Hardware: Touch digitizer unresponsiveness, line artifacts, or display failure without external crack or impact.
- Audio & Vibration: In-ear speaker, loudspeaker, microphone, and haptic motor failures.
- Charging & Battery: Charging port connectivity failures or rapid abnormal battery drain curves.
- Biometrics & Sensors: Face ID hardware sensor or fingerprint scanner mechanical malfunctions.
3. Non-Warranty Conditions & Exclusions
The free repair warranty does not cover damage resulting from accidental, environmental, or unauthorized handling:
- Physical & Accidental Drops: Cracked screens, dented bezels, broken rear glass, or internal frame trauma.
- Liquid & Moisture Ingress: Water exposure, corrosion, submersion, or red liquid contact indicator (LCI) triggers.
- Unauthorized Disassembly: Any repair or disassembly attempted by third-party local repair shops automatically voids warranty coverage.
- Software Tampering: Android bootloader unlocking, custom ROMs, iOS jailbreaking, or malware installations.
Note: If a device has sustained accidental or liquid damage, our technician team can still repair it for you at reasonable component cost with prior customer consent.
4. 4-Step Repair Workflow
- Initiate Request: Reach out to our service team via WhatsApp or email with your Order ID/Invoice and a brief description/video of the issue.
- Preliminary Triage: Our engineers will provide quick troubleshooting steps or issue a Service Intake Authorization.
- Drop-Off or Courier: Bring the device to our Bangalore store or ship it securely (with tracking number shared). Please backup your personal data and remove screen passcodes/iCloud/Google accounts prior to dispatch.
- Repair, Lab Testing & Delivery: Your device is serviced using authentic parts, run through our 32-point re-test bench, and returned to you in pristine working condition.
Service Center & Help Desk
Need help with a technical question or warranty claim? Contact our store engineers directly:
Store Address: The Phone Store, Someshwarapuram, Cambridge Road, Ulsoor, Bangalore 560008, Karnataka, India
Working Hours: Monday – Sunday: 10:30 AM – 9:30 PM
Email: Thephonestore.24X7@gmail.com
WhatsApp / Support: Available via website WhatsApp widget or direct store visit